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I've never had problems with volume or clarity, nor have others on the other end.As with most professional headsets, this uses a special plug, so you can't connect it with just any phone. This was the unit recommended to me, and I found it to be exactly as described. The plug allows you to disconnect the headset (say to get something off the printer or fax machine) without disconnecting the call - it's the equivalent of putting the phone on mute. Other than the cable simply wearing out through use and abuse, I've had no problems. On the Avaya phones at work, they have a separate jack and button on the phone for a headset which makes this headset fully integrated.If you spend a lot of time on the phone, this is one investment well worth it. It's comfortable enough that I find myself wearing it for hours on end, even when I'm not on the phone anymore.
While this may not seem like much, it's much more convenient than taking the headset off and then putting it back on.It works well with any of the Plantronics amplifiers, but its even more convenient if you find the phone-specific cord that allows you to connect it directly to the phone without an amplifier. I've owned and used a Mirage headset for over a decade. I originally got this when I was spending 6-8 hours a day on the phone. Most phones will require the use of an adapter cable or an amplifier.
The product itself may very well be a superior one but I was unable to use it. I had "red tape" and difficulty commuicating/locating customer service. It did not show or discribe "end-plug", whith did not fit any of my equipment. If item was displayed with picture and/or discription of "end-plug", this problem could have been avoided. Poor customer service. Item was misrepresented on Amazon web site. I returned item at my expense and after many, many weeks recieved a much less credit for it.
They each came with and addtional voice tube. This item was exactly what we needed so I ordered two. It was delivered very promptly.
These look trick, and with the Plantronics interface you can get the volume right so that isn't a problem, but they just don't provide as reliable a speaker to ear connection as the head band types. If not then maybe a different Plantronics headset will fit your needs. This professional headset is way better than anything offered for cell and home phone use, but be aware that it uses a different interface and requires a control unit to connect it to your phone. I could never get the ear piece to sit in the right place on my big old ears and eventually went back to the head band type.If you have long or 'big' hair or can't stand to have anything over your head then this may be for you.
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